This privacy notice aims to inform you about how the website collects and processes any information that we collect from you, or that you provide through the website. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information. It tells you about your privacy rights and how the law protects you.
The owner of SoulLight.one is committed to protecting your privacy and the confidentiality of your personal information. This policy is not just an exercise in complying with the law, but a continuation of our respect for you and your personal information.
SoulLight.one undertake to preserve the confidentiality of all information you provide, and hope that you reciprocate.
Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
The law requires SoulLight.one to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. SoulLight.one does this now, by requesting that you read the information provided at http://www.knowyourprivacyrights.org.
Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through the website SoulLight.one.
1. Data Protection Officer
We have appointed a data protection officer (DPO) who is responsible for ensuring that our policy is followed.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our DPO, James Williams at SoulLight.firstname.lastname@example.org.
2. Data we process
We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows:
Your identity includes information such as first name, last name, title, date of birth, and other identifiers that you may have provided at some time.
Your contact information includes information such as address, email address, telephone numbers and any other information you have given to us for the purpose of communication or meeting.
Your financial data includes information such as your bank account, paypal and payment card details. Transaction data includes details about payments or communications to and from you and information about products and services you have purchased from us.
Technical data may be stored by our website and Online marketing software services and include your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Your profile includes information such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.
3. Special personal information
Special personal information is data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
It also includes information about criminal convictions and offences.
Normally SoulLight.one does not collect any special personal information about you. However special personal information may be provided by the user or client for use of SoulLight.one services. If provided such information is kept confidential in a secure system and deleted when no longer required. Your privacy and anonymity are SoulLight.one priority.
4. Information we process
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions.
In order to carry out our obligations we process the information you give us. Some of this information may be personal information.
We may use it in order to:
verify your identity for security purposes
provide you with relevant information such as events, event product or service updates
sell products to you
provide you with our services
provide you with suggestions and advice on products, services and how to obtain the most from using our website.
We process this information on the basis that you have requested such information by providing us with your details such as in-person, via e-mail or or by signing up for blog newsletter or social media posts and updates.
Specific uses of information you provide to us
5. Information provided on the understanding that it will be shared with a third party
Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people. Examples include:
Posting a message in our forum, social media or blog.
tagging an image
Clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks.
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.
SoulLight.one do not specifically use this information except to allow it to be displayed or shared.
SoulLight.one website and social media providers may store it.
Once your information enters the public domain, SoulLight.one have no control over what any individual third party may do with it. SoulLight.one accept no responsibility for their actions at any time.
Provided your request is reasonable and there is no legal basis for us to retain it, then we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at SoulLight.email@example.com.
6. Complaints regarding content on our website
SoulLight.one website blog and social media pages are a publishing medium. Anyone may register and then publish information about himself, herself or some other person.
We do not moderate or control what is posted. We attempt to moderate user generated content, but we are not always able to do so when that content is published.
If you complain about any of the content on our website, SoulLight.one shall investigate your complaint.
If SoulLight.one feel it is justified or if SoulLight.one believe the law requires us to do so, we shall remove the content while we investigate.
Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.
If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
7. Information relating to your method of payment
Payment information is never taken by SoulLight.one or transferred to us either through our website or otherwise. SoulLight.one employees never have access to it. At the point of payment, you are transferred to a secure page on the website of e.g. WorldPay / SagePay / PayPal / MoneyBookers / Stripe or other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.
8. Communicating with us
When you contact us, whether by telephone, through our website, social media or by e-mail, we collect the data you have given to us in order to reply with the information you need.
We record your request and our reply in order to increase the efficiency of our communication.
Your personally identifiable information associated with your message, such as your name and email address may be stored so as to be able to track our communications with you to provide a high quality service. This information/data can be deleted at your request. Please e-mail SoulLight.firstname.lastname@example.org.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint.
Use of information we collect through automated systems when you visit our website
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
to track how you use the website
to record whether you have seen specific messages displayed on the website
to keep you signed into the website
to record your answers to surveys and questionnaires on the website while you complete them
to record the conversation thread during a live chat.
11. Personal identifiers from your browsing activity
Requests by your web browser to the SoulLight.one website service provider for web pages and other content on our website may be recorded.
SoulLight.onewebsite service providers website service providers may record information such as your geographical location, your Internet service provider and your IP address. They may also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.
SoulLight.one website service providers may use this information in aggregate to assess the popularity of the webpages on our website and performance in providing content to you.
Disclosure and sharing of your information
12. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose web services we use.
13. Data may be processed outside the European Union
Our websites is hosted by wix.com and our social media pages by the relevant providers. Your data may be stored on their located in countries outside the European Union. Accordingly data obtained within the UK or any other country could be processed outside the European Union.
We use the following safeguards with respect to data transferred outside the European Union.
Control over your own information
14. Your duty to inform us of changes
It is important that the personal data SoulLight.one hold about you is accurate and current. Please keep us informed if your personal data changes.
15. Access to your personal information
At any time you may review and update personally identifiable information that we hold about you. To obtain a copy of your information please contact us via e-mail (SoulLight.email@example.com) to make that request.
16. Removal of your information
If you wish us to remove personally identifiable information from our website, you should contact us to make your request via e-mail SoulLight.firstname.lastname@example.org.
This may limit the service we can provide to you.
17 Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
18. Use of site by children
We do not sell products or provide services for purchase by children, nor do we market to children.
If you are under 18, you may use our website only with consent from a parent or guardian.
19. Encryption of data sent between us
Our site provider uses Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you provide online.
Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.
20. How you can complain
If you are in any way dissatisfied about how we process your personal information, please inform us and we will assist as best we can. You have a right to lodge a complaint with the Information Commissioner's Office (ICO). We would, however, appreciate the opportunity to talk to you about your concern first.
21. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
to provide you with the services you have requested;
22. Compliance with the law
However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.